HD20365: PROBLEM READING DOCUMENT LOAD OPERATION FAILED C USTOMER IN PROD ON R10 SP10 - SAME PROBLEM ON R12 SP4

APAR status

• Closed as program error.

Error description

• Scenario:
  1. Turn off Cache Management support.
  2. Open CATIA
  3. File/Open/ CATProduct
  4. click yes to first message: "Syntax errors in
  some relations"
  5. Incident Report comes up with
  Result : Type: Error, Description: Problem reading
  document. Load operation failed
  .
  

Local fix

Problem summary

• Problem reading document   Load Operation failed              C
  ustomer in prod on R10 SP10 - Same problem on R12 SP4
  Scenario:
  1. Turn off Cache Management support.
  2. Open CATIA
  3. File/Open/ CATProduct
  4. click yes to first message: "Syntax errors in
  some relations"
  5. Incident Report comes up with
  Result : Type: Error, Description: Problem reading
  document. Load operation failed
  .
  

Problem conclusion

• THIS PROBLEM WILL BE FIXED ON CATIA VERSION
  5 RELEASE 14 GA level.
  NOTE THAT THIS PROBLEM WILL ALSO BE FIXED
  ON V5R13SP04.
  .
  Additionnal information:
  NOTE THAT THIS PROBLEM WILL ALSO BE FIXED
  ON V5R12SP07
  .
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CATIA V5/NT/200

• Fixed component ID

  569151000

Applicable component levels

• R512 PSN SP51207

     UP04/06/03 I 1000

• R513 PSN SP51304

     UP04/06/04 I 1000