Troubleshooting
Problem
Attempts to run the database diagnostics in Rational Collaborative Lifecycle Management (CLM) applications results in a proxy error.
Symptom
The error is as follows:
Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /rm/service/com.ibm.team.repository.common.internal.diagnostic.IDiagnosticRestService/newDiagnosticResult.
Reason: Error reading from remote server
--------------------------------------------------------------------------------
Apache/2.4.6 (Red Hat Enterprise Linux) OpenSSL/1.0.1e-fips Server at <server> Port 443
[{"Product":{"code":"SSUVLZ","label":"IBM Engineering Requirements Management DOORS Next"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General information","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"5.0;5.0.1;5.0.2;6.0;6.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSPRJQ","label":"IBM Engineering Lifecycle Management Base"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSF34G","label":"IBM Engineering Lifecycle Management Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSUVV6","label":"IBM Engineering Test Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21979943