Troubleshooting
Problem
Administrator launches 'Controller Configuration' and opens database connection. Administrator tries to test database connection. An error appears. Administrator then launches 'Cognos Configuration' and right-clicks on the ContentStore database. Administrator chooses 'Test Database'. An error appears.
Symptom
Controller Configuration:
SQL1031N The database directory cannot be found on the indicated file system. SQLSTATE=58031
Cognos Configuration:
[Content Manager database connection]
[ ERROR ] The database connection failed.
[ ERROR ] Content Manager failed to connect to the content store. The connection string is "jdbc:db2://servername:50000/COGDB:retrieveMessagesFromServerOnGetMessage=true;fullyMaterializeLobData=false;clientProgramName=IBM_C10_2_2_CM;". The error encountered is: ""
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21979848