Troubleshooting
Problem
Guardium Installation Manager (GIM) service is missing in services.msc after a silent install on Microsoft Windows 64-bit operating systems.
Symptom
Symptoms that may indicate this problem can include all or some of the following:
- After a silent install, the Guardium Installation Manager service does not appear in services.msc.
- The "guardiumstaplog.txt" in the installation directory may not show any error.
- There is no "uninstall_GIM.bat" in the installation directory.
- The GIM registry entry is missing.
- The GIM.log file is missing in the installation directory.
[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Guardium Appliances","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.0;9.1;9.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21979163