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FileNet Content Platform Engine reports CONTENT_CA_READ_FAILED errors caused by NFS Stale File Handle

Troubleshooting


Problem

On a cluster environment FileNet Content Platform Engine reports CONTENT_CA_READ_FAILED error messages when using a Fixed Storage Area, and when fetching documents shortly after creating them.

Symptom

In the P8 Server Error Log files, the following error message is shown:

FNRCC0019E: CONTENT_CA_READ_FAILED: The read failed for objId={11111111-1111-1111-1111-111111111111}.
Message was: Stale NFS file handle
at com.filenet.engine.content.GetContentHandler$GetContentState.read(GetContentHandler.java:1764)
at com.filenet.engine.content.GetContentHandler.getContent(GetContentHandler.java:370)
at com.filenet.engine.jca.impl.RequestBrokerImpl.getContent(RequestBrokerImpl.java:291)
at com.filenet.engine.jca.impl.RequestBrokerImpl.getContent(RequestBrokerImpl.java:208)
at com.filenet.engine.ejb.EngineCoreBean._getContent(EngineCoreBean.java:107)
...
Caused by:
java.io.IOException: Stale NFS file handle
at sun.nio.ch.FileDispatcherImpl.read0(Native Method)
at sun.nio.ch.FileDispatcherImpl.read(FileDispatcherImpl.java:58)
at sun.nio.ch.IOUtil.readIntoNativeBuffer(IOUtil.java:235)
at sun.nio.ch.IOUtil.read(IOUtil.java:209)
at sun.nio.ch.FileChannelImpl.read(FileChannelImpl.java:161)
at com.filenet.engine.content.ExtendedFileInputStream.read(ExtendedFileInputStream.java:98)

[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Content Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
28 April 2025

UID

swg21978688

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