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The launchpad does not open when opening launchpad from the terminal

Troubleshooting


Problem

For Rational Performance Tester, Rational Functional Tester, Rational Test Workbench, Rational Service Tester for SOA Quality, Rational Test Virtualization Server, Rational Performance Test Server, and Rational Test Workbench Mobile Test Edition, when you open the launchpad.sh and launchpad.app from the terminal on the Linux and Mac platform, the launchpad does not open.

Cause

The problem is caused by Mozilla Firefox version 43 or later.

Resolving The Problem

  • To open the launchpad.sh on the Linux platform, run the sudo ./imLauncherLinux.sh that is located in the same folder as a launchpad.sh.
  • To open the launchpad.app on the Mac platform, run the sudo *./*imLaunchMac.sh that is located in the same folder as a launchpad.app.

Alternatively, you can install Mozilla Firefox version 42 or earlier on the computer.

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Document Information

Modified date:
16 December 2020

UID

swg21978468