Troubleshooting
Problem
SSL Handshake failed in ISIG Governance console
Symptom
Log on in IBM Security Identity Governance console.
A message similar to web browser screenshot in Fig. 1 appears and it is not possible to access the Governance console.
Verify the messages in the error log file of the appliance, and a message similar to the following appears:
[Mon Jan 18 14:43:19 2016] [error] [client 192.168.159.1] [7f66c8004050] [1473] SSL0221E: SSL Handshake Failed, Either the certificate has expired or the system clock is incorrect.
This means that something is wrong with the SSL connection between client and virtual appliance.
[{"Product":{"code":"SSGHJR","label":"IBM Security Identity Governance and Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF004","label":"Appliance"}],"Version":"5.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21975095