IBM Support

Login looping when opening the CAC or Analyst

Troubleshooting


Problem

After installing any Fix Pack from FP2 to FP6, the login prompt is going into a loop. It is working with Planning 10.1.1 RTM on the client machine. Errors : In PlanningErrorLog.csv "Could not logon. Please ensure you can access Cognos Connection using the Gateway URI specified in Cognos Configuration." or "Passport expired" or "Credential Path in Content Manager is invalid. Jobs and Macros will not run until it is reset. Please open the Contributor Admin Console and reset the Credential Path. " In cogserver.log CM-REQ-4342 An error occurred with the client. CM-REQ-4159 Content Manager returned an error in the response header. The error "cmAuthenticateFailed CM-CAM-4005 Unable to authenticate. Check your security directory server connection and confirm the credentials entered at login." can be found in the response SOAP header. In C8ITK.log DPR-ERR-2109 The dispatcher cannot service the request at this time. The dispatcher is still initializing [which is clearly not the case] "HTTP/1.1 500 Erreur Interne de Servlet"

[{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
09 May 2025

UID

swg21974781