IBM Support

Restoring a QRadar Network Security sensor to factory defaults settings

Question & Answer


Question

Is it possible to restore a QRadar Network Security (XGS) sensor to factory default settings without performing a full reimage of the sensor?

Answer

By default, the XGS has a snapshot file named ISNP_XXXXXXXXXXXX_unconfigured.snapshot with a comment of Factory defaults. The XXXXXXXXXXXX section of the file name contains the base firmware version on which the snapshot was made along with the date it was created. Applying this snapshot reverts the appliance to an unconfigured state with factory defaults settings.

Important:
  • Reverting to factory settings while the appliance is cabled inline in the network can cause a network outage.
  • Reverting to factory settings will remove the configuration from the management port. This will cause the appliance to no longer be accessible over the network. Ensure that you have physical access to the appliance for reconfiguration purposes before proceeding.
The following instructions explain how to restore to the unconfigured snapshot.
  1. Log in to the XGS LMI and go to Manage System Settings > System Settings > Snapshots.
  2. Select the ISNP_XXXXXXXXXXXX_unconfigured.snapshot file with the comment of Factory defaults and click Apply.
For more information on settings snapshots, see the Managing snapshots documentation.

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Document Information

Modified date:
24 January 2021

UID

swg21974662