HD59502: ENOVIA SESSION TIME-OUT IS NOT HANDLED CORRECTLY

APAR status

• Closed as duplicate of another APAR.

Error description

• ENOVIA SESSION TIME-OUT IS NOT HANDLED
  CORRECTLY
  .
  ABSTRACT: ENOVIA Session Time-out Not Handled
  Correctly.........
  .
  Environment:
  Client OS and level: _____xp __
  Server OS and level: ___aix5.3.0____
  Database and level: __oracle____
  .
  Scenario:
  1. ORBIX Session time-out set to 3300000 (55
  minutes)
  2. Start LCA
  3. Wait for time-out
  .
  Observed behavior:
  Just starting LCA does not seem to respect the
  time-out parameter 3300000.
  When you activate an application and start some
  interaction it appears to respect the time-out.
  Log files will be attached when they have cleared
  our security process.
  We cannot stabilize our production environment
  with this type of application behavior that does not
  correspond with the configuration that we have put
  in place.
  .
  ORBIX timeout at the site is set to 55 minutes.
  Sessions are timing out in 20 minutes.
  What is controlling this unconfigured time-out.
  User cannot save work after timeout, resulting in
  hunderds of hours of lost time due to rework.
  'Server Manager Session Timeout retreived from
  environments variables:3300000 ms'
  and 'CATSrvKeepAlive is defined' appears in the
  trace files.
  At the time of this report our time-out was set to 55
  minutes.
  The documented procedure was followed for
  implementing this change.
  As you can tell in our log files, this is the time being
  reported by the server.
  At this time, we have increased our time out to 5
  hours.
  .
  The server, which we are using, is behind a firewall.
  .
  

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

• THE PROBLEM HAS BEEN FOUND TO BE ANOTHER
  SYMPTOM OF THE PROBLEM REPORTED IN HD59881
  .
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ENOVIA 3D-COM S

• Fixed component ID

  569104600

Applicable component levels