Troubleshooting
Problem
Sterling Control Center Web Console is not showing results of selected options
Symptom
The Dashboard selection and Monitor -> Completed File Transfers are the only two selections in the Sterling Control Center (SCC) Web Console that show any results.
The user ID logged in has had admin and superuser permissions.
The following selections do not display anything: Servers, Groups, Monitor (other than Completed File Transfers), Tools -> Reports
This happens with browsers: IE 8 and Firefox 31.1.1
[{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.4.2;5.4.2.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
19 June 2026
UID
swg21964764