Troubleshooting
Problem
/opt/qradar/support/get_logs.sh will fail if you run in non-root and certain sudo situations.
Symptom
When you are running the get_logs.sh script: /opt/qradar/support/get_logs.sh, the command line will fail to run without possibly displaying any messages. If you get an error message it will look like the example below:
[non_root@Qradar_725 root]# ERROR: Something happened attempting to get logs.
[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Documentation","Platform":[{"code":"PF016","label":"Linux"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21964067