Troubleshooting
Problem
Users may experience "Failed to check license status from license service" errors when attempting to apply updates in SiteProtector.
Symptom
The update process for the SiteProtector components is cancelled and the Apply Update Wizard will show the following error:
[{"Product":{"code":"SSETBF","label":"IBM Security SiteProtector System"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Xpress Update Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
22 January 2021
UID
swg21963334