IBM Support

QRadar: Restoring a backup failed due to an incorrect host name

Troubleshooting


Problem

An attempt to restore a backup from an old appliance to new appliance failed with the following error: "Unable to restore backup archive".

Symptom

Symptom /store/backup/backup.nightly.Qradar_3.26_07_2015.config.1437978744.tgz does not exist. Failed to extract backup.


Jul 28 09:00:12::ffff:10.x.x.x [hostcontext.hostcontext] [BackupServices_restore] com.q1labs.hostcontext.backup.BackupRecoveryEngine: [ERROR] [NOT:0000003000][10.10./- -] [-/- -]Unable to execute restore request
Jul 28 09:00:12::ffff:10.x.x.x.x[hostcontext.hostcontext] [BackupServices_restore] com.q1labs.configservices.hostcontext.exception.RestoreException: Unable to restore backup archive

Jul 28 09:53:15 ::ffff:10.x.x.x [hostcontext.hostcontext] [Thread-860] ComponentOutput: [ERROR] [NOT:0000003000][10.x.x.x/- -] [-/- -]ErrorStream backup_extract: Tue Jul 28 09:53:15 EDT 2015 [backup.sh] ERROR: /store/backup/backup.nightly.Qradar_3.26_07_2015.config.1437973398744.tgz does not exist
Jul 28 09:53:15 ::ffff:10.x.x.x [hostcontext.hostcontext] [Thread-860] ComponentOutput: [ERROR] [NOT:0000003000][10.x.x.x/- -] [-/- -]ErrorStream backup_extract: Tue Jul 28 09:53:15 EDT 2015 [backup.sh] ERROR: Failed to extract backup

[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.2","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21963260

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