Troubleshooting
Problem
Cognos failed to start after upgrading to SCC v6.0.0.0. After the upgrade, we are getting errors in the Cognos Report Service log that it is unable to connect. Even after applying the v6.0.0.1 maintenance, we get the same errors.
Symptom
we are getting following errors in the Cognos Report Service log that it is unable to connect.
Attempt 0: Error on
logging into the Cognos Business Intelligence Server:
com.sterlingcommerce.scc.common.
ReportServiceException: CGNS001E Failed to connect to the Cognos
Business Intelligence Server
[{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF016","label":"Linux"}],"Version":"6.0;6.0.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
17 December 2019
UID
swg21962691