Troubleshooting
Problem
When you import a solution by using IBM Case Manager administration client, the import fails with the following error: The solution was not imported because of the following error: CONVERT_DATA failed..... Mapping error encountered while processing the following object .... Unable to find replacement value. type='Principal', source item='SID', .... FNRAM9004
Symptom
An error is returned by IBM Case Manager (ICM) administration client following the import.
The solution was not imported because of the following error:
CONVERT_DATA failed. 1 items processed: 0 succeeded, 1 failed. Mapping error encountered while processing the following object - Class:CmAcmSolutionFolder, Id: {AAAAAAAA-AAAA-AAAA-AAAA-AAAAAAAAAAAA} Unable to find replacement value. type='Principal', source item='SID', source value='S-1-5-21-1111111-1111111111-111111111-11111' FNRAM9004
[{"Product":{"code":"SSCTJ4","label":"IBM Case Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Case Manager Admin Client","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"5.2.1;5.2.0","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21962644