Troubleshooting
Problem
Customer has restored copy of a DB2 database (from a backup) onto a new DB2 server. User has created a new database connection (to point to this new database copy). Afterwards, user launches 'Controller Configuration', opens 'Database Connections' and selects a database. User clicks green 'tick' to test the connection. An error appears.
Symptom
Error using Database Conversion:
Connection failed
SQL2071N An error occurred while accessing the shared library "C:\PROGRA~1\IBM\SQLLIB\bin\db2tsm.dll". Reason code: "1".
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21962363