IBM Support

** Troubleshooting ** "Error repairing connection ... CM-REQ-4342 An error occurred with the client" when clicking 'Repair'

Troubleshooting


Problem

Administrator opens Controller Configuration, and opens 'Report Server' section. Administrator clicks green 'tick' box, and then clicks 'Repair' button. An error appears.

Symptom



Error repairing connection. Please verify that the target URI is valid and that IBM Cognos is online.

Error Details:
CM-REQ-4342 An error occurred with the client.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21696820