HD83362: User using Korean Windows IDcan't select printer in Web AutoVUE 19.3 SP02

APAR status

• Closed as unreproducible in next release.

Error description

• User using Korean Windows IDcan't select printer
  in Web AutoVUE 19.3 SP02
  1. Logon MS windows installed Web Viewer server
  with Korean user ID.
  2. Run AutiVUE Client - Application
  3. Open any file.
  4. run Print
  5. There is no printer selected.
  6. Try to select printer.
  7. No action
  8. Click close.
  9. Program report error message on command
  prompt like below.
  Exception in thread "AWT-EventQueue-0"
  java.lang.UnsatisfiedLinkError: com.cimme
  try.util.CSI_JNIWrapper.unSelectPrinter(I)V
  at
  com.cimmetry.util.CSI_JNIWrapper.unSelectPrinter
  (Native
  Method)
  at com.cimmetry.util.HighResPrint.unSelectPrinter
  (Unknown
  Source)
  at com.cimmetry.vueframe.bw.freePrinter
  (Unknown Source)
  at com.cimmetry.vueframe.bv.c(Unknown Source)
  at com.cimmetry.vueframe.bc.h(Unknown Source)
  at com.cimmetry.vueaction.dialogs.o.G(Unknown
  Source)
  at com.cimmetry.vueaction.dialogs.o.windowClosed
  (Unknown
  Source)
  at java.awt.Window.processWindowEvent(Unknown
  Source)
  at com.cimmetry.gui.SDialog.processWindowEvent
  (Unknown Source)
  at java.awt.Window.processEvent(Unknown
  Source)
  at java.awt.Component.dispatchEventImpl
  (Unknown Source)
  at java.awt.Container.dispatchEventImpl(Unknown
  Source)
  at java.awt.Window.dispatchEventImpl(Unknown
  Source)
  at java.awt.Component.dispatchEvent(Unknown
  Source)
  at java.awt.EventQueue.dispatchEvent(Unknown
  Source)
  at
  java.awt.EventDispatchThread.pumpOneEventForFilt
  ers(Unknown
  Source)
  at
  java.awt.EventDispatchThread.pumpEventsForFilter
  (Unknown
  Source)
  at
  java.awt.EventDispatchThread.pumpEventsForHiera
  rchy(Unknown
  Source)
  at java.awt.EventDispatchThread.pumpEvents
  (Unknown Source)
  at java.awt.EventDispatchThread.pumpEvents
  (Unknown Source)
  at java.awt.EventDispatchThread.run(Unknown
  Source)
  

Local fix

Problem summary

• User using Korean Windows IDcan't select printer
  in Web AutoVUE 19.3 SP02
  1. Logon MS windows installed Web Viewer server
  with Korean user ID.
  2. Run AutiVUE Client - Application
  3. Open any file.
  4. run Print
  5. There is no printer selected.
  6. Try to select printer.
  7. No action
  8. Click close.
  9. Program report error message on command
  prompt like below.
  Exception in thread "AWT-EventQueue-0"
  java.lang.UnsatisfiedLinkError: com.cimme
  try.util.CSI_JNIWrapper.unSelectPrinter(I)V
  at
  com.cimmetry.util.CSI_JNIWrapper.unSelectPrinter
  (Native
  Method)
  at com.cimmetry.util.HighResPrint.unSelectPrinter
  (Unknown
  Source)
  at com.cimmetry.vueframe.bw.freePrinter
  (Unknown Source)
  at com.cimmetry.vueframe.bv.c(Unknown Source)
  at com.cimmetry.vueframe.bc.h(Unknown Source)
  at com.cimmetry.vueaction.dialogs.o.G(Unknown
  Source)
  at com.cimmetry.vueaction.dialogs.o.windowClosed
  (Unknown
  Source)
  at java.awt.Window.processWindowEvent(Unknown
  Source)
  at com.cimmetry.gui.SDialog.processWindowEvent
  (Unknown Source)
  at java.awt.Window.processEvent(Unknown
  Source)
  at java.awt.Component.dispatchEventImpl
  (Unknown Source)
  at java.awt.Container.dispatchEventImpl(Unknown
  Source)
  at java.awt.Window.dispatchEventImpl(Unknown
  Source)
  at java.awt.Component.dispatchEvent(Unknown
  Source)
  at java.awt.EventQueue.dispatchEvent(Unknown
  Source)
  at
  java.awt.EventDispatchThread.pumpOneEventForFilt
  ers(Unknown
  Source)
  at
  java.awt.EventDispatchThread.pumpEventsForFilter
  (Unknown
  Source)
  at
  java.awt.EventDispatchThread.pumpEventsForHiera
  rchy(Unknown
  Source)
  at java.awt.EventDispatchThread.pumpEvents
  (Unknown Source)
  at java.awt.EventDispatchThread.pumpEvents
  (Unknown Source)
  at java.awt.EventDispatchThread.run(Unknown
  Source)
  

Problem conclusion

• THE PROBLEM WAS SUBMITTED ON :
      I-PLM Collaborative Innovation VERSION V5R18.
  THIS PROBLEM IS NOT REPRODUCIBLE ON :
  I-PLM Collaborative Innovation VERSION V5R20 GA level
  Additional Closure Information:
  Closed by Cimmetry fixed in AV20
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SMARTEAM NT>XP

• Fixed component ID

  569199970

Applicable component levels

• R519 PSN

     UP