Troubleshooting
Problem
Under certain conditions, the inspection engine of the Network IPS (GX) can crash with a signal 11. The logging points to a "rear guard corruption" error.
Symptom
If this issue arises, the GX goes Unhealthy in SiteProtector and the LMI web interface displays the following messages under the System health on the Appliance Dashboard:
Restart threshold exceeded for engine
Internal process failure detected
[{"Product":{"code":"SS9SBT","label":"Proventia Network Intrusion Prevention System"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Policy","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"4.6.1;4.6.2","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
26 January 2021
UID
swg21695414