IBM Support

MustGather: Administrative Center functionality in WebSphere Liberty profile

Troubleshooting


Problem

Collecting Data (MustGather) for issues when using the WebSphere® Liberty Administrative Center ("Admin Center") to administer Liberty profile servers, applications, and other resources from a web browser. Gathering this information before calling IBM support will help familiarize you with the troubleshooting process and save you time.

Resolving The Problem

  1. Enable tracing on the target Liberty server:

    Open the server.xml file in the root directory of the target server:
    <LIBERTY_HOME>/usr/servers/<server>

    Where LIBERTY_HOME is the location of the extracted binary or is <AppServer>/wlp if Liberty Profile is installed with WebSphere Application Server Version 8.5

    Add the <logging> tag to the server.xml file with the following elements:
         
    <logging  
    traceSpecification="  com.ibm.ws.ui.*=all:com.ibm.ws.collective.*=all"
    traceFileName="trace.log"
    maxFileSize="20"
    maxFiles="10"
    traceFormat="BASIC"
    />
  2. Stop the server and clear the logs under the following directory:
    <LIBERTY_HOME>/usr/servers/<serverName>/logs
  3. Recreate the problem and collect the information.
  4. If possible, capture a screen shot of your browser that shows the issue that you are facing.
  5. Follow directions in MustGather: Read first to open a PMR and to send data to IBM Support.
  6. Follow instructions to send diagnostic information to IBM Support.
  7. Send the following data
    1. The following directory structure:
      <LIBERTY_HOME>/usr/servers/<serverName>
    2. The screen capture showing the issue in the browser.
    3. A screen capture showing your browser version.
    4. Output of running the following command:
      <LIBERTY_HOME>/bin/productInfo version
    5. Output of running the following command:
      <LIBERTY_HOME>/bin/productInfo featureInfo

[{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF012","label":"IBM i"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"9.0;8.5.5.9;8.5.5.8;8.5.5.7;8.5.5.6;8.5.5.5;8.5.5.4;8.5.5.3;8.5.5.2","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
15 June 2018

UID

swg21694956