HD79787: SMARTEAM V5R18 SP7 VIEWER PROBLEM

APAR status

• Closed as unreproducible in next release.

Error description

• SmarTeam V5R18 SP7 Viewer Problem
  Environment:
  Client OS and level: Windows XP Pro 64 bit
  Server OS and level: Windows Server 2003
  Database and level: Oracle 10g
  Scenario:
  We have upgraded from Smarteam-Catia V5R18
  SP5 to V5R18 SP7
  recently in a network of about 70 workstations.
  This morning (08.11.2008) the Foundation server is
  also upgraded.
  After completing the upgrade process, SmartTeam
  viewer failed
  to display the cgr images of Catia parts and Catia
  Products.The detailed procedure of Service Pack 7
  installation
  and failure of SmarTeam Viewer is explained and
  demonstrated
  in the attached word document.
  Scenario:
  - Have a SmarTeam installation of level
  V5R18SP05
  - copy V5R18SP07 CDs to disk
  1. start SP07 installation from Disk1
  2. during the install, you get a message saying
  ' Setup has detected that DS viewer is instaled on
  this
  machine.
  Do you want to install updates for this viewer?'
  --> select Yes
  3. When you are asked to specify the directory of
  the CATIA viewer,
  select the right directory on CD-image 2
  4. Installation finishes successfully.
  5. Start SmarTeam Edtor and select a CATPart or
  CATProduct
  6. Select TAB Viewer
  --> nothing displayed (beside a red cross)
  .
  

Local fix

Problem summary

• SmarTeam V5R18 SP7 Viewer Problem
  SmarTeam V5R18 SP7 Viewer Problem
  Environment:
  Client OS and level: Windows XP Pro 64 bit
  Server OS and level: Windows Server 2003
  Database and level: Oracle 10g
  Scenario:
  We have upgraded from Smarteam-Catia V5R18
  SP5 to V5R18 SP7
  recently in a network of about 70 workstations.
  This morning (08.11.2008) the Foundation server is
  also upgraded.
  After completing the upgrade process, SmartTeam
  viewer failed
  to display the cgr images of Catia parts and Catia
  Products.The detailed procedure of Service Pack 7
  installation
  and failure of SmarTeam Viewer is explained and
  demonstrated
  in the attached word document.
  Scenario:
  - Have a SmarTeam installation of level
  V5R18SP05
  - copy V5R18SP07 CDs to disk
  1. start SP07 installation from Disk1
  2. during the install, you get a message saying
  ' Setup has detected that DS viewer is instaled on
  this
  machine.
  Do you want to install updates for this viewer?'
  --> select Yes
  3. When you are asked to specify the directory of
  the CATIA viewer,
  select the right directory on CD-image 2
  4. Installation finishes successfully.
  5. Start SmarTeam Edtor and select a CATPart or
  CATProduct
  6. Select TAB Viewer
  --> nothing displayed (beside a red cross)
  .
  

Problem conclusion

Temporary fix

Comments

• THE PROBLEM WAS SUBMITTED ON SMARTEAM
  VERSION 5 RELEASE 18.
  THIS PROBLEM IS NOT REPRODUCIBLE ON
  SMARTEAM VERSION 5 RELEASE 19 SP04 LEVEL.
  AND ON V5R18SP08
  .
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SMARTEAM NT>XP

• Fixed component ID

  569199970

Applicable component levels

• R518 PSN SP51808

     UP09/02/24 I 1000