Troubleshooting
Problem
When publishing a PowerPoint ppt or pptx file fails, and the BusinessServiceRender.log shows that the render service failed with an 'Unspecified error', this might be due to two different causes: (a) The ppt or pptx file is corrupt, or a pptx file was renamed to ppt; (b) The Microsoft Office Tools and/or Microsoft Office Shared Features are not installed.
Symptom
Publishing pptx or ppt files is unsuccessful, and the BusinessServiceRender.log on the Rendition Engine server shows the following error:
<LOG>01/08/2015 17:08:16|ERROR|p8_re_user|RESRV001|BusinessServiceRender| CBusinessServiceImpl.ExecuteThreadProc|BusinessServiceImpl.cpp|721|0x864|Execute|Request 'render-pdf' (1) failed: Unable to render document.
Document: {978B91E3-686E-47FB-A006-7BC835147074}
Error code: 0x80004005 (16389)
Source: CPDFRender::Render
File: PDFRender.cpp: 115
Description: Unable to render document '\\RESRV001\VistaTempDir\Temp2323\Office97PowerPoint.ppt': Error code: 0x80004005 (16389)
Source: CTransformer.TransformToPDF
File: Transformer.cpp: 217
Description: Plugin 'espp.dll' unable to transform to PDF.
Error code: 0x80004005 (16389)
Source: CTransformer::CreatePDF
File: Transformer.cpp: 371
Description: Unable to create PDF file.
Error code: 0x80004005 (16389)
Source: CPlugin.Transform
File: C:\dev\Plugins\Plugins/plughelp.h: 288
Description: Unable to transform: Error code: 0x80004005 (16389)
Source: ExtractPPT
File: ppt8.cpp: 155
Description: PowerPoint transformation error.
Error Code: 0x80004005 (16389)
Unspecified error
[{"Product":{"code":"SSRA77","label":"FileNet Rendition Engine"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.2.0.1;5.2.0;5.1.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
30 April 2025
UID
swg21694307