Troubleshooting
Problem
When attempting to install a firmware update, the update will fail with errors.
Symptom
The sensor will display error messages like the following in the LMI:
The LUM logs for the sensor displays errors like the following:
An attempt by the LMI operator, admin, to install firmware update version 5.3.0.5 has failed.The LUM logs for the sensor displays errors like the following:
UpdateMgr.cpp:4936:<UpdateMgr, UpdateProcessorTrace> OpenPackage: Specified file = '/var/spool/updates/ISNP_5.3.0.5_20150326-1135.pkg'
UpdateMgr.cpp:4936:<UpdateMgr, UpdateProcessorTrace> OpenPackage: Specified work directory = '/var/spool/updates/XPU4P7VKx'
UpdateMgr.cpp:4936:<UpdateMgr, UpdateProcessorTrace> ensure_work_directory: Work directory exists. Dir = '/var/spool/updates/XPU4P7VKx'
UpdateMgr.cpp:4936:<UpdateMgr, UpdateProcessorTrace> CheckPkgFormat: New format update package = '/var/spool/updates/ISNP_5.3.0.5_20150326-1135.pkg'
UpdateMgr.cpp:4936:<UpdateMgr, UpdateProcessorTrace> OpenPackage: Mounting package.
2015/04/21 15:50:01.854 T:140394629166848 [ERROR]UpdateMgr.cpp:4924:OpenPackage: Error mounting update package.
UpdateMgr.cpp:4936:<UpdateMgr, UpdateProcessorTrace> OpenPackage: Leaving method. Ret = The parameter is invalid. [ID=0xc7210003]
UpdateMgr.cpp:1449:<UpdateMgr, discover_local_updates> Unable to open the update package (/var/spool/updates/ISNP_5.3.0.5_20150326-1135.pkg). Message: 'The parameter is invalid. [ID=0xc7210003]'
[{"Product":{"code":"SSHLHV","label":"IBM Security Network Protection"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Licensing and Updates (LUM)","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"5.2.0;5.3;5.3.1;5.3.2;5.3.3","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
23 January 2021
UID
swg21693920