IBM Support

Unable to Delete Services Through TBSM Dashboard UI

Troubleshooting


Problem

Due to new security additions the deletion of services and templates that contain the characters '+', '&', '<','>','%',' " ', is not permitted through the browser. Some of these characters are permitted on the creation of services, as services can still be created with these through auto population and importing. The deletion of these services will now have to be carried out through the radshell command deleteServiceInstance. More information on the command can be found here.

Symptom

When the user tries to delete the selected services an 'Unable to render page' error will appear on screen and in the dashboard trace logs, If one service in the batch of services that are selected for deletion contain a problem character then none of the services selected will be deleted.

[{"Product":{"code":"SSSPFK","label":"Tivoli Business Service Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"6.1;6.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
17 June 2018

UID

swg21692755

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