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TIP silent install failure, Java error: NoClassDefFoundError

Troubleshooting


Problem

Tivoli Integrated Portal Windows install.bat script doesn't like a space in any of the directory names used in -f parameter, which is the path to the sample_response configuration file.

Symptom

The silent install fails right away with a Java "NoClassDefFoundError":


Cause

The pathname to the sample_response.txt file used in the -f parameter has a directory name with a space: "LMT Installationsdateien"

Environment

Windows

Diagnosing The Problem

This is the install.bat -f parameter:

-f "C:\LMT Installationsdateien\cdimage.fixpack\sample_response.txt"

This is the key Java error:

Exception in thread "main" java.lang.NoClassDefFoundError: Installationsdateien\cdimage.fixpack\sample_response.txt

Caused by: java.lang.ClassNotFoundException: Installationsdateien\cdimage.fixpack\sample_response.txt

Notice that in both Java errors it only lists "Installationsdateien" not the full directory name: "LMT Installationsdateien"

Resolving The Problem

Unpack the cdimage in path with no spaces in the directory name.

e.g. "C:\LMTInstallationsdateien\cdimage.fixpack"

Retry the TIP silent install:

install.bat -i silent -f "C:\LMTInstallationsdateien\cdimage.fixpack\sample_response.txt"

[{"Product":{"code":"SSRLR8","label":"Tivoli Components"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Tivoli Integrated Portal (TIP)","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2.1;2.2","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
17 June 2018

UID

swg21691043