Troubleshooting
Problem
Unable to start Rulerunner in Windows Services or by using Rulerunner Manager, and no Rulerunner logs are generated.
Symptom
- When trying to run Rulerunner from Windows Services it does not start and Windows Event Viewer reports "The Datacap Rulerunner Service service terminated unexpectedly", and no Rulerunner logs are generated.
- When trying to run Rulerunner from Datacap Rulerunner Manager, the count down reaches zero and an error states that it timed out.
- When running Rulerunner from CMD on the same Rulerunner service account, the logs are generated and Rulerunner works.
[{"Product":{"code":"SSZRWV","label":"IBM Datacap"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.1.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
19 June 2026
UID
swg21690024