IBM Support

Cognos Scheduled Jobs Randomly Stuck in 'Waiting' State

Troubleshooting


Problem

This issue can happen for any job but running the job(s) interactively completes successfully. No error messages are displayed in Cognos Administration or the logs.

Cause

The jobs are large and cause a lack of available system physical memory. The server in this particular case only had 2GB memory which wasn't allocated to the dispatchers.

Resolving The Problem

Increase the system physical memory of the server and/or split the jobs into multiple sub-jobs.

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2;10.1.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21689979