Troubleshooting
Problem
User runs a standard report. The report appears OK in the default format (HTML). User then changes the formatting to PDF. The report seems to hang (freeze).
Symptom
In theory the problem could affect any report. However, it seems to particularly affect the report 'Reconcile between accounts/opening balances'.
The symtpoms may vary depending on environment (for example the version of Adobe Reader installed on the client device). In one real-life customer example, the report seemed to get 'stuck' part-way through opening the file (and it never finished):
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
08 May 2025
UID
swg21689973