Troubleshooting
Problem
TEP clients must have a secured connection to the TEPS, hence the TEPS has SSL enabled on the interface definition (eg. KFW_INTERFACE_cnps_SSL='Y'). This causes the Summarization and Pruning agent to fail to connect with the TEPS to get to the historical data collection settings.
Symptom
The *sy_java*.log file shows the following errors:
.
== 31 t=Thread-5 Connecting to the TEP Server at ( h t t p:// teps_address:1920///cnp/client/ior/CTDataBus::Manager)
== 32 t=Thread-5 EXCEPTION: getHistoryConfig request to the TEP Server failed.
== 33 t=Thread-5 EXCEPTION: Failed to init history
== 34 t=Thread-5 EXCEPTION: Failed to setup history config
[{"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ITM Tivoli Enterprise Portal Server V6","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.3.0.3","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]
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Document Information
Modified date:
10 July 2024
UID
swg21689560