IBM Support

Multiple error messages in IBM i2 iBase when a search is performed

Troubleshooting


Problem

Errors resulting from a search cause IBM i2 iBase to freeze.

Symptom

One or more of the following error messages might be displayed and then iBase freezes and you need to close down iBase and restart.

Transcript errors:

This key is already associated with an element of this collection
Error #457 occurred in:
UniToolbox2
idDatabaseExplorer:RefreshAndSelectNode
idDatabaseExplorer:mobjCommands_AfterCommand

Error #3704 occurred in:
ADODB.Recordset
idDBEngine:QueryResults
idExpandFunctions:FindLinksFromEntity
idDatabase:FindLinksFromEntity
FDatasheet:GetLinkRecordsets

Subscript out of range

Object variable or With block variable not set


Error #91 occured in:
id5Dialogs
FDatasheet:LoadDSLinks

Cause

The issue is a result of installing a newer version of IBM i2 Analyst's Notebook with an older version of IBM i2 iBase, causing some of the shared dynamic-link libraries (DLL) to be overwritten.

Diagnosing The Problem

Please note the versions of the IBM i2 software installed on your machine in particular IBM i2 iBase and IBM i2 Analyst's Notebook.

Resolving The Problem

To resolve this issue, please update your version of iBase to the latest release so that it matches your Analyst's Notebook version.

  • If you have IBM i2 Analyst's Notebook 8.9.7, install IBM i2 iBase 8.9.5 or above.
  • If you have IBM i2 Analyst's Notebook 8.9.5, install IBM i2 iBase 8.9.5.

It is always recommended to run the latest version of the IBM i2 software.

[{"Product":{"code":"SSXW43","label":"i2 iBase"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5","Edition":"All Editions","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg21677239

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