IBM Support

Content Collector does not detect cluster or other nodes in version 4.0

Troubleshooting


Problem

In some environment, IBM Content Collector version 4.0 does not detect cluster or other nodes in the cluster.

Symptom

  • During installation of secondary nodes, the cluster name is not displayed in the drop down list.
  • When running afuClusterTool.exe, not all nodes in the cluster are displayed in the output.

Cause

In some environment, multicast may not be working or reliable.

Resolving The Problem

  • Use the following technote to configure ICC cluster:
    SolidDB Setup in an IBM Content Collector cluster
  • If afuClusterTool -show still does not show expected output, check the following and provide the additional information to IBM support.
  • Verify the following registry settings on each node of the cluster:
    • SOFTWAR > Wow6432Node > IBM > EMRC > 4.0 > Datastores > ibm.ctms.datastore.soliddb > ConfigurationBackupHost = hostname of the configuration backup host
    • SOFTWAR > Wow6432Node > IBM > EMRC > 4.0 > Datastores > ibm.ctms.datastore.soliddb > ConfigurationHost = hostname of the configuration host
    • SOFTWAR > Wow6432Node > IBM > EMRC > 4.0 > ibm.ctms.datastore_monitor > nodes (type: multi-string) = hostname1
      hostname2
      hostname3
      (multiple entries separated by new lines)
  • In the file ContentCollector\Configuration\afu_install.properties, verify the following:

    • CLUSTER_NAME=name_of_cluster

    The cluster name should be the same on all nodes.

  • In the file ContentCollector\ctms\DataStoreMonitor.reg, verify that you have:

    • scopes=name_of_cluster

    config-host=hostname_of_the_configuration_host

    config-backup-host= hostname_of_the_configuration_backup_host

    icc-nodes=hostname1\2Chostname2\2Chostname3


  • In the file ContentCollector\ctms\DataStoreMonitor.cfg, verify that

    • net.slp.useScopes = name_of_cluster

[{"Product":{"code":"SSAE9L","label":"Content Collector"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"All Content Collector products","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21675812

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