IC53405: BLUE SCREEN WITH BUGCHECK 0X50 WHEN LOADING THE TSM DEVICE DRIVER ON WINDOWS 2003.

APAR status

• Closed as program error.

Error description

• Blue screen with BugCheck 0x50 (PAGE_FAULT_IN_NONPAGED_AREA)
  while the TSM device driver is being loaded. The crash dump
  analysis shows tsmscsi.sys as the faulting module.
  Stack:
  nt!KeBugCheckEx+0x1b
  nt!MmAccessFault+0xb25
  nt!KiTrap0E+0xdc
  tsmscsi!TSMClassAddDevice+0x36
  nt!PpvUtilCallAddDevice+0x19
  nt!PipCallDriverAddDevice+0x3b9
  nt!PipProcessDevNodeTree+0x1a4
  nt!PiProcessReenumeration+0x60
  nt!PipDeviceActionWorker+0x16b
  nt!ExpWorkerThread+0xeb
  nt!PspSystemThreadStartup+0x2e
  nt!KiThreadStartup+0x16
  Initial impact: medium
  Additional keywords:
  dump crash core abend bluescreen blue-screen BSOD
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All TSM customers using the TSM device       *
  *                 driver on Windows 2003.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION: The crash dump analysis yields the      *
  *                      following information.                  *
  *                                                              *
  *                      *************************************** *
  *                      *                                     * *
  *                      *           Bugcheck Analysis         * *
  *                      *                                     * *
  *                      *************************************** *
  *                                                              *
  *                      PAGE_FAULT_IN_NONPAGED_AREA (50)        *
  *                      Invalid system memory was referenced.   *
  *                      This cannot be protected by try-except, *
  *                      it must be protected by a Probe.        *
  *                      Typically the address is just plain bad *
  *                      or it is pointing at freed memory.      *
  *                      Arguments:                              *
  *                      Arg1: f8945010, memory referenced.      *
  *                      Arg2: 00000000, value 0 = read          *
  *                            operation, 1 = write operation.   *
  *                      Arg3: b55b9176, If non-zero, the        *
  *                            instruction address which         *
  *                            referenced the bad memory         *
  *                            address.                          *
  *                      Arg4: 00000000, (reserved)              *
  *                                                              *
  *                      Debugging Details:                      *
  *                      ------------------                      *
  *                                                              *
  *                      READ_ADDRESS:  f8945010 Nonpaged pool   *
  *                                     expansion                *
  *                                                              *
  *                      FAULTING_IP:                            *
  *                      tsmscsi!TSMClassAddDevice+36            *
  *                      b55b9176 8b4860          mov            *
  *                      ecx,dword ptr [eax+60h]                 *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in level 5.3.6 and 5.4.2. Note that this is  *
  *                 subject to change at the discretion of IBM.  *
  ****************************************************************
  See ERROR DESCRIPTION
  

Problem conclusion

• The problem has been fixed in the TSM device driver.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R51A PSN

     UP

• R51H PSN

     UP

• R51L PSN

     UP

• R51P PSN

     UP

• R51S PSN

     UP

• R51W PSN

     UP

• R51Z PSN

     UP

• R52A PSN

     UP

• R52H PSN

     UP

• R52L PSN

     UP

• R52P PSN

     UP

• R52S PSN

     UP

• R52W PSN

     UP

• R52Z PSN

     UP

• R53A PSN

     UP

• R53H PSN

     UP

• R53L PSN

     UP

• R53S PSN

     UP

• R53W PSY

     UP

• R53Z PSN

     UP

• R54A PSN

     UP

• R54H PSN

     UP

• R54L PSN

     UP

• R54S PSN

     UP

• R54W PSY

     UP

• R54Z PSN

     UP