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Guardium Scheduled tasks not starting due to Central Manager Portal User Sync running

Troubleshooting


Problem

Guardium Schedule tasks like Import and Archive will not fire at the scheduled time if Central Manager Portal User Sync is running

Symptom

This schedule conflict described below is specific to Central Manager Aggregator only.

For example :
In Guardium Monitor -> Aggregation/Archive Log, we see Backup (Portal User Sync) schedule runs every 30 minutes.
2014-05-20 04:06:47.0 -> 2014-05-20 03:36:41.0

Where you have a CM Backup configured for Central Manager Redundancy you may see the following



This backup comes from Portal User Sync which is defined to run every 30 minutes starting at 00:00. Based on aggregation/archive log, we know Portal User Sync (CM Sync) takes around 5-6 minutes to complete in this example





Data Import starts at 4am and realises that CM Sync is still running, and so the Import will abort, giving this error.

In the agg_progress.log file (available via fileserver you can see errors as below )

* 05/20 04:00:01 --- Import cannot start (guard_agg|turbine_backup.sh|restore_from_file.pl already running)
* 05/20 20:00:46 --- Merge cannot start - aggregation still active



[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Guardium Central Manager and Aggregator","Platform":[{"code":"PF016","label":"Linux"}],"Version":"9.1;9.0;8.2;8.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21674056

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