User runs a report (e.g. a BI report or a Controller 'standard report', also known as a 'system report'). By default, this displays in HTML initially. This works OK.
User then clicks the dropdown box to modify it to appear as PDF. The display changes to an Adobe Acrobat Reader-style GUI. However, the PDF report does not fully finish appearing (does not completely finish opening).
The problem may appear to be intermittent - sometimes the report displays OK, but sometimes it fails.
The symptoms vary depending on the version of Acrobat Reader version installed on the
client device:
- Adobe Reader 9.5 - a completely empty white page appears with white
thumbnails below - Adobe Reader 10.1.x - PDF report progress bar intermittently hangs
- Specifically, a progress meter appears within the Reader
frame but never finishes (see below for example):
The amount of the report downloaded (in the example above 347.0 Kb) varies each time the same report is run. Sometimes it will hang/stop at a higher figure, sometimes at a lower figure/amount.
- In one real-life example, these 'large' files are typically approximately 1Mb, and the download stream stalled at various points such as 282KB, 440KB and 968KB.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Connection","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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