Troubleshooting
Problem
GIM installation of Guardium STAP fails with error 'Can't locate object method "getZone" via package "GIM";
Symptom
Here is an example of the error message from central_logger.log file:
[Tue May 13 13:41:27 2014] -I- Handling KTAP-9.0.0_r57269_1-1400006481
start failure
[Tue May 13 13:41:27 2014] -I- Failure point : start (Can't start KTAP-
9.0.0_r57269_1-1400006481 :
Can't locate object method "getZone" via package "GIM" at
/guardium/gim/modules/KTAP/current/rc line 719, <IN> line 12. (errno:
255)
Failure location : at GIM.pm line 383.).
[Tue May 13 13:41:27 2014] *** IN KTAP RC *** :
(/guardium/gim/modules/KTAP/current/rc stop by_gim) at Tue May 13 13:41:
27 2014
[Tue May 13 13:41:27 2014] -I- KTAP finished execution successfully
STAP may show status of 'IP-PR' from GUI.
[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Guardium Database Activity Monitor","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.1;9.0;8.2;8.1;8.0.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21673109