IBM Support

IBM Cognos Package option disabled

Troubleshooting


Problem

Unable to use Framework Manager Packages as a data source for a Turbo Integrator Process.

Symptom

The IBM Cognos Package option under Datasource Types in the TI dialog window is greyed out, even with the TM1 Package Connector installed.

Cause

The msmask32.ocx file is missing.

Environment

Windows Server 2012

Diagnosing The Problem

View the transaction log from Server Explorer to determine if the transaction log can be opened.

Resolving The Problem

This issue can be resolved by following the steps in Technote 1469061. See link below.

[{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"TM1","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5.2;10.1.0","Edition":""}]

Document Information

Modified date:
15 June 2018

UID

swg21672787