Troubleshooting
Problem
After upgrading Sterling B2B Integrator to version 5.2.4.2, the User Interface is not accessible anymore though Server is up and running in the background. UI to dashboard or mailbox or queueWatch or filegateway, all are giving http 404 error when accessed through their respective URL's.
Symptom
User Interface is not accessible. The noapp log consists of the below error.
[2014-04-28 14:27:48.137] ALL 000000000000 GLOBAL_SCOPE ERROR in WEBServerStartTHread : org.mortbay.util.MultiException[java.lang.IllegalArgumentException: Unsupported ciphersuite SSL_RSA_WITH_3DES_EDE_CBC_MD5, java.lang.IllegalArgumentException: Unsupported ciphersuite SSL_RSA_WITH_3DES_EDE_CBC_MD5]
[2014-04-28 14:27:48.137] ALL 000000000000 GLOBAL_SCOPE org.mortbay.util.MultiException[java.lang.IllegalArgumentException: Unsupported ciphersuite SSL_RSA_WITH_3DES_EDE_CBC_MD5, java.lang.IllegalArgumentException: Unsupported ciphersuite SSL_RSA_WITH_3DES_EDE_CBC_MD5]
[2014-04-28 14:27:48.137] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE at org.mortbay.jetty.Server.doStart(Server.java:186)
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:39)
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE at com.sterlingcommerce.woodstock.noapp.WebServerStartThread.run(WebServerStartThread.java:63)
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE at java.lang.Thread.run(Thread.java:804)
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE java.lang.IllegalArgumentException: Unsupported ciphersuite SSL_RSA_WITH_3DES_EDE_CBC_MD5
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE at com.ibm.jsse2.l.a(l.java:236)
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE at com.ibm.jsse2.m.<init>(m.java:105)
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE at com.ibm.jsse2.oc.setEnabledCipherSuites(oc.java:42)
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE at com.sterlingcommerce.woodstock.noapp.ssl.SCISslSocketConnector.newServerSocket(SCISslSocketConnector.java:238)
[2014-04-28 14:27:48.138] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.139] ALL 000000000000 GLOBAL_SCOPE at org.mortbay.jetty.bio.SocketConnector.open(SocketConnector.java:73)
[2014-04-28 14:27:48.139] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.139] ALL 000000000000 GLOBAL_SCOPE at org.mortbay.jetty.AbstractConnector.doStart(AbstractConnector.java:272)
[2014-04-28 14:27:48.139] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.139] ALL 000000000000 GLOBAL_SCOPE at org.mortbay.jetty.bio.SocketConnector.doStart(SocketConnector.java:147)
[2014-04-28 14:27:48.139] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.139] ALL 000000000000 GLOBAL_SCOPE at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:39)
[2014-04-28 14:27:48.139] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.139] ALL 000000000000 GLOBAL_SCOPE at org.mortbay.jetty.Server.doStart(Server.java:233)
[2014-04-28 14:27:48.139] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.139] ALL 000000000000 GLOBAL_SCOPE at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:39)
[2014-04-28 14:27:48.139] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.139] ALL 000000000000 GLOBAL_SCOPE at com.sterlingcommerce.woodstock.noapp.WebServerStartThread.run(WebServerStartThread.java:63)
[2014-04-28 14:27:48.139] ALL 000000000000 GLOBAL_SCOPE
[2014-04-28 14:27:48.139] ALL 000000000000 GLOBAL_SCOPE at java.lang.Thread.run(Thread.java:804)
[{"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.4.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
19 June 2026
UID
swg21672423