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Symantec Netbackup fails to archive DB2 log files with return code 514

Troubleshooting


Problem

Symantec netbackup fails to archive DB2 logs with return code NetBackup 514: Create Image Failed

Symptom

We can see the below db2diag.log entries


2013-12-23-01.49.02.066000+180 E589775938F912 LEVEL: Error
PID : 8560 TID : 9184 PROC : db2syscs.exe
INSTANCE: DB2J NODE : 000
HOSTNAME:
EDUID : 9184 EDUNAME: db2logmgr ()
FUNCTION: DB2 UDB, data protection services, sqlpInitVendorDevice,
probe:1030
MESSAGE : ZRC=0x86100025=-2045771739=SQLP_MEDIA_VENDOR_DEV_ERR
"A vendor device reported a media error."
DATA #1 : String, 29 bytes
Init failed! Vendor rc info:
DATA #2 : Vendor RC, PD_DB2_TYPE_VENDOR_RC, 4 bytes
Vendor RC=0x0000000B=11 -- see DB2 API Guide for meaning.
DATA #3 : Hexdump, 48 bytes
0x000000005C84AD18 : 0202 0000 4E65 7442 6163 6B75 7020 4372
....NetBackup Cr
0x000000005C84AD28 : 6561 7465 2049 6D61 6765 2046 6169 6C65 eate
Image Faile
0x000000005C84AD38 : 6400 0000 0000 0000 0000 0000 0000 0000
d...............

The return error code we get from NetBackup is

0202 0000 = 514

<<< 514 >>>>

Message:

NetBackup Create Image Failed

Cause:NetBackup encountered errors when attempting to create a backup image
 

[{"Product":{"code":"SSEPGG","label":"Db2 for Linux, UNIX and Windows"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Recovery - Logging","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

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Document Information

Modified date:
01 May 2025

UID

swg21672234

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