HE06918: SEVERE PERFORMANCE PROBLEM WHEN OPENING FILES IN SOLIDWORKS WITH THE SMARTEAM INTEGRATION ENABLED

APAR status

• Closed as duplicate of another APAR.

Error description

• Performance issue with the SmarTeam Integration for
  SolidWorks.
  When opening assemblies that contain part files or a part
  that is highly configured (sample part files attached to the
  SR), it takes an extremely long time to
  open the files in SolidWorks.
  Simply opening the part files in SolidWorks with the SmarTeam
  Integration enabled causes a long load time versus opening
  the part file without the SmarTeam
  Integration enabled.
  We have also noticed that during the opening of the part
  files with the SmarTeam Integration enabled, the user's
  Windows TEMP folder (%TEMP%) begins to populate
  with large .TMP files being created.
  This begins to fill the Windows TEMP folder with these .TMP
  files. Once the part file is opened, the .TMP file creation
  is also completed.
  The environment is SmarTeam V5R20 SP5 with SolidWorks 2011
  SP3.0.
  Use Client - Windows XP 64 bit SP2 and Server - Windows 2008
  Server.
  PLMDB can be used.
  Next preferences were set:
  DMT expand setting set to 1.
  Default preference SolidWorks.LoadPropertiesOnOpen=NO.
  The Client SmarTeam Work directory is on Local drive of the
  Client computer.
  No any additional (except of standard) setting or changes
  were reported for SW and SmarTeam.
  Vault Services should run.
  The vaults were located on the Foundation server.
  No any Mapped drive and no SmarTeam Work directory on a
  Network drive is used.
  The following are the steps to reproduce the issue:
  1) Start SolidWorks without the SmarTeam Integration enabled
  2) Open the SolidWorks part file 11005-0009.SLDPRT .
  3) After the part file is opened in SolidWorks, go to the
  Windows TEMP folder by going to Start, Run, enter %TEMP% and
  hit enter.
  a. Note that no large file size .TMP files exist in the
  folder
  4) Close SolidWorks
  5) Open SolidWorks
  6) Enable the SmarTeam Integration add-in. Login to SmarTeam
  as user "admin" in PLMDB
  7) Open the SolidWorks part file named 11005-0009.SLDPRT.
  8) After the part file is finally opened in SolidWorks, go to
  the Windows TEMP Folder by gong to Start, Run, enter %TEMP%
  and hit enter
  a. Note the large temp files and the time it takes to open
  the file is considerably longer
  Current Results:
  In step 7 above, the time it takes to open the SolidWorks
  part is considerably longer that the time it took to open the
  same part file in Step 2.
  BE Note: In BE tests in step 2 there were 15 s needed for
  opening the Part file, while in step 7 there were 6 min
  needed for opening the same Part file.
  Expected Results:
  The time it takes to open the part file as performed during
  step 7 (with the SmarTeam Integration enabled) should be
  similar to the time it takes to the same Part file as
  performed in step 2 (without the SmarTeam Integration
  enabled).
  BE Note: After the fix the time in in step 7 cannot be the
  same as in step 2, besides a difference in the times should
  be reasonable, say to be ranged in per cents, but not to be
  greater in 24 times, as reported.
  The fix should be tested for both cases: for the File Saved
  to SmarTeam, Checked In and Copied previously onto Local Work
  directory, and for the File that is not Saved to SmarTeam,
  but placed onto Local Work directory.
  Duplicate of BR10000105534.
  

Local fix

• empty
  

Problem summary

• Performance issue with the SmarTeam Integration for
  SolidWorks.
  When opening assemblies that contain part files or a part
  that is highly configured (sample part files attached to the
  SR), it takes an extremely long time to
  open the files in SolidWorks.
  Simply opening the part files in SolidWorks with the SmarTeam
  Integration enabled causes a long load time versus opening
  the part file without the SmarTeam
  Integration enabled.
  We have also noticed that during the opening of the part
  files with the SmarTeam Integration enabled, the user's
  Windows TEMP folder (%TEMP%) begins to populate
  with large .TMP files being created.
  This begins to fill the Windows TEMP folder with these .TMP
  files. Once the part file is opened, the .TMP file creation
  is also completed.
  The environment is SmarTeam V5R20 SP5 with SolidWorks 2011
  SP3.0.
  Use Client - Windows XP 64 bit SP2 and Server - Windows 2008
  Server.
  PLMDB can be used.
  Next preferences were set:
  DMT expand setting set to 1.
  Default preference SolidWorks.LoadPropertiesOnOpen=NO.
  The Client SmarTeam Work directory is on Local drive of the
  Client computer.
  No any additional (except of standard) setting or changes
  were reported for SW and SmarTeam.
  Vault Services should run.
  The vaults were located on the Foundation server.
  No any Mapped drive and no SmarTeam Work directory on a
  Network drive is used.
  The following are the steps to reproduce the issue:
  1) Start SolidWorks without the SmarTeam Integration enabled
  2) Open the SolidWorks part file 11005-0009.SLDPRT .
  3) After the part file is opened in SolidWorks, go to the
  Windows TEMP folder by going to Start, Run, enter %TEMP% and
  hit enter.
  a. Note that no large file size .TMP files exist in the
  folder
  4) Close SolidWorks
  5) Open SolidWorks
  6) Enable the SmarTeam Integration add-in. Login to SmarTeam
  as user "admin" in PLMDB
  7) Open the SolidWorks part file named 11005-0009.SLDPRT.
  8) After the part file is finally opened in SolidWorks, go to
  the Windows TEMP Folder by gong to Start, Run, enter %TEMP%
  and hit enter
  a. Note the large temp files and the time it takes to open
  the file is considerably longer
  Current Results:
  In step 7 above, the time it takes to open the SolidWorks
  part is considerably longer that the time it took to open the
  same part file in Step 2.
  BE Note: In BE tests in step 2 there were 15 s needed for
  opening the Part file, while in step 7 there were 6 min
  needed for opening the same Part file.
  Expected Results:
  The time it takes to open the part file as performed during
  step 7 (with the SmarTeam Integration enabled) should be
  similar to the time it takes to the same Part file as
  performed in step 2 (without the SmarTeam Integration
  enabled).
  BE Note: After the fix the time in in step 7 cannot be the
  same as in step 2, besides a difference in the times should
  be reasonable, say to be ranged in per cents, but not to be
  greater in 24 times, as reported.
  The fix should be tested for both cases: for the File Saved
  to SmarTeam, Checked In and Copied previously onto Local Work
  directory, and for the File that is not Saved to SmarTeam,
  but placed onto Local Work directory.
  Duplicate of BR10000105534.
  

Problem conclusion

• THE PROBLEM HAS BEEN FOUND TO BE ANOTHER SYMPTOM OF THE
  PROBLEM REPORTED IN  APAR HE00093 OR THE ANSWER MADE FOR THIS
  DUPLICATE APAR APPLIES ALSO TO THE CURRENT PROBLEM.
  Additional Closure Information:
  Duplicate of BR10000097527 / IR-072329
  

Temporary fix

Comments

• This APAR is a duplicate of HE00093
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels