Troubleshooting
Problem
Users cannot save any changes to objects or create any new objects during certain times of the day (11pm – 11:59pm every day).
Symptom
Users cannot save any changes to objects or create any new objects during certain times of the day (11pm – 11:59pm every day). An error – OP-00024 will be displayed when this is attempted. This remains in effect for exactly 1 hour per day, whilst every other part of the system functions as normal.
Cause
This has been identified as a product defect under APAR PM99706
Environment
IBM Websphere with Oracle Database
Resolving The Problem
To work around the issue, an OpenPages administrator should:
- Open a supported browser.
- Using the navigation menubar, go to: Administration -> Settings.
- Navigate to: Openpages | Applications | Common | Configuration and
set "Show Hidden Settings" to true - Navigate to: Openpages | Platform | Repository | Resource | Checkout
and set "Timeout Minutes" to 10483200
[{"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Operational Risk Management","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF033","label":"Windows"}],"Version":"6.2;6.2.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
15 June 2018
UID
swg21657499