IBM Support

OpenPages OP-00024 error when trying to create or save an object between certain times of the day

Troubleshooting


Problem

Users cannot save any changes to objects or create any new objects during certain times of the day (11pm – 11:59pm every day).

Symptom

Users cannot save any changes to objects or create any new objects during certain times of the day (11pm – 11:59pm every day). An error – OP-00024 will be displayed when this is attempted. This remains in effect for exactly 1 hour per day, whilst every other part of the system functions as normal.

Cause

This has been identified as a product defect under APAR PM99706

Environment

IBM Websphere with Oracle Database

Resolving The Problem

To work around the issue, an OpenPages administrator should:

    1. Open a supported browser.
    2. Using the navigation menubar, go to: Administration -> Settings.
    3. Navigate to: Openpages | Applications | Common | Configuration and
      set "Show Hidden Settings" to true
    4. Navigate to: Openpages | Platform | Repository | Resource | Checkout
      and set "Timeout Minutes" to 10483200

[{"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Operational Risk Management","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF033","label":"Windows"}],"Version":"6.2;6.2.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21657499