Troubleshooting
Problem
Apple added a feature called Gatekeeper which is enabled by default and prevents applications that are not downloaded from the Mac App Store from starting. Launching such application results in an error.
Symptom
Gatekeeper is a Mac OS X feature added since version 10.8 (Mountain Lion).
Gatekeeper disables applications downloaded from Internet in order to protect users from potentially malicious code. This could lead to issues with Installation Manager(IM) and Packaging Utility(PU) zips downloaded on a Mac OS X system. The following error could be seen at launch time:
"'Install.app' is damaged and can't be opened. You should move it to the Trash."
If the Gatekeeper default preferences are changed to allow applications downloaded from Internet, another error could be seen since Mac OS X 10.12 Sierra. The error could read:
o The 'Install' executable launcher was unable to locate its companion shared library.
This error is caused by new Gatekeeper security enhancements added in version Mac OS X 10.12 Sierra.
Gatekeeper disables applications downloaded from Internet in order to protect users from potentially malicious code. This could lead to issues with Installation Manager(IM) and Packaging Utility(PU) zips downloaded on a Mac OS X system. The following error could be seen at launch time:
"'Install.app' is damaged and can't be opened. You should move it to the Trash."
If the Gatekeeper default preferences are changed to allow applications downloaded from Internet, another error could be seen since Mac OS X 10.12 Sierra. The error could read:
o The 'Install' executable launcher was unable to locate its companion shared library.
This error is caused by new Gatekeeper security enhancements added in version Mac OS X 10.12 Sierra.
Resolving The Problem
Procedure:
To install the Installation Manager or Packaging Utility components on a Mac OS system, do the following:
1. Download the component package zip to the target system
2. Open a Terminal window
3. Execute the following command:
xattr -c <Path to the Installation Manager/Packaging Utility zip file>
4. Extract the zip to a sub-folder under the "/Applications" folder; e.g. "Applications/tmp"
5. Follow the normal instructions to install the component on the system using Command Line, GUI Install, etc.
2. Open a Terminal window
3. Execute the following command:
xattr -c <Path to the Installation Manager/Packaging Utility zip file>
4. Extract the zip to a sub-folder under the "/Applications" folder; e.g. "Applications/tmp"
5. Follow the normal instructions to install the component on the system using Command Line, GUI Install, etc.
[{"Type":"MASTER","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSDV2W","label":"IBM Installation Manager"},"ARM Category":[{"code":"a8m3p000000PCNXAA4","label":"INSTALLATION-CONFIGURATION-MIGRATION"}],"ARM Case Number":"","Platform":[{"code":"PF022","label":"OS X"}],"Version":"All Versions"}]
Was this topic helpful?
Document Information
Modified date:
07 June 2024
UID
swg21657260