IJ06910: DUPLICATE TIME ENTRIES ARE CREATED WHEN USING ENTER TIME BY CREW DIALOG WITH DIFFERENT STEPS

APAR status

• Closed as program error.

Error description

• There are duplicate time entries created when Enter Time by Crew
  dialog is used with varying steps.
  A user enters the Crew Id and hits Refresh button. They will
  enter in the hours and any tool time. Click OK and the time goes
  in as expected.
  However when the dialog gets opened a second time and the user
  again enters a crew but does NOT hit Refresh, then clicks OK
  (without entering time) or hit Enter instead of Cancel, it will
  duplicate the last time entry.
  If they click Refresh and click OK with no other data then it
  will put in 0 hours which is acceptable.
  
  STEPS TO REPRODUCE:
  The following is requried prior to test the actual scenario as
  max demo data does not contain the necessary information for
  testing:
  
  Go to Administration<Resources<Crafts application and create 2
  new craft records, ensure to check Crew? checkbox
  Click Insert new record Craft=MYCRAFT, Crew?=CHECKED
  Under Skill Levels, click New Row, Skill Level=APPRENTICE, Skill
  Level Rank=1
  Under Skill Levels, click New Row again, Skill
  Level=FIRSTCLASS, Skill Level Rank=2
  Click on Associated Labor tab and click New Row
  Labor=ADAMS
  Save
  Click Insert new record Craft=MY1CRAFT, Crew?=CHECKED
  Under Skill Levels, click New Row, Skill Level=APPRENTICE, Skill
  Level Rank=1
  Under Skill Levels, click New Row again, Skill Level=FIRSTCLASS,
  Skill Level Rank=2
  Click on Associated Labor tab and click New Row
  Labor=BALL
  Save
  Go to Administration<Resources<Crew Types application and
  create one
  crew type record OHCREW,
  Click Insert New Record, Crew Type=OHCREW
  Scroll down to Required Crafts and click New Row button
  Position=DRIVER, Craft=MYCRAFT, Skill Level=APPRENTICE
  Under Required Crafts, click New Row button
  Position=HELPER, Craft=MY1CRAFT, Skill Level=APPRENTICE
  Save
  Go to Administration<Resources<Crews app and create a new record
  Click Insert New Record, Crew=OHLINE1, Crew Type=OHCREW,
  Calendar=DAY, Shift=DAY
  Save record
  
  Now Steps to demonstrate the behavior:
  1. Go to Work Order Tracking and insert new record
  GL Account=6000-200-300
  Save and approve record
  2. Go to Actuals, Labor sub-tab, click on Enter Time by Crew
  a. Crew=OHLINE1
  b. Click Refresh button
  c. Click on Select Work Order button under section
  Work Orders Assigned to Crew
  d. Enter start/end time
  e. Click Ok
  
  RESULT:
  Hours are correctly recorded for the individuals on the crew
  
  Select Enter Time by Crew again
  1. Enter Crew=OHLINE1
  2. Click Ok
  
  RESULT:
  A duplicate set of time entry records is generated using the
  previously
  entered data. (NOT CORRECT)
  
  Select Enter Time by Crew again
  1. Enter Crew=OHLINE1
  2. Click Refresh button
  3. Click OK
  RESULT: Then it will put in 0 hours (CORRECT)
  
  EXPECTED RESULTS:
  If a user mistakenly clicks the Ok button without clicking the
  Refresh button it should behave as it does when the
  Refresh is clicked i.e. no data gets populated.
  
  
  PRODUCT VERSION:
  Tivoli's process automation engine 7.6.0.3-IFIX20170613-1349
  Build 20160113-2204 DB Build V7603-151 HFDB Build HF7603-10
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users using Enter By Crew dailog in Work Orders       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * There are duplicate time entries created when Enter Time by  *
  * Crew dialog is used with varying steps.                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Install latest Maximo basic build or request an APAR         *
  ****************************************************************
  

Problem conclusion

• Fixed to not create duplicate time entries when using  Enter
  Time by Crew dialog
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  WORK ORDERS

• Fixed component ID

  5724R46WO

Applicable component levels