IBM Support

Incorrect description for the Data Source User ID (USERNAME) configuration value

Troubleshooting


Problem

The "Agent installation and configuration" chapter of the Citrix XenDesktop agent V7.2 user’s guide contains incorrect description for the “Data Source User ID (USERNAME)” configuration value. The “Data Source User ID (USERNAME)” configuration value shows the following incorrect description: If you select Kerberos or Negotiate from the Authentication Type list, enter the domain user ID of the Citrix XenDesktop controller. The Citrix XenDesktop agent might not show data if agent is configured with non-domain administrator user ID when you use the 'Kerberos' or 'Negotiate' authentication type.

Symptom

The Citrix XenDesktop agent might not show data on Tivoli Enterprise Portal when you use the 'Kerberos' and 'Negotiate' authentication types.

[{"Product":{"code":"SS9U76","label":"Tivoli Monitoring for Virtual Environments"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Citrix XenDesktop agent","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
23 July 2018

UID

swg21656904

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