IJ04489: Anywhere APPs give BLANK SCREEN AND NO DIRECT UPDATE

APAR status

• Closed as fixed if next.

Error description

• Screen hangs during Direct Update task at Anywhere app login.
  The issue can be replicated after carrying out a very small
  change in Transfers app's app.xml (i.e. change wording on some
  label). and then performing a direct update of the Transfers
  app.
  When the Anywhere App is started, it hangs on the inital white
  screen with the IBM Logo (before the login screen) and nothing
  happened.
  Troubleshooting the app using Chrome developer tools, it was
  observed that the following error occurs:
  worklight.js:2008 Uncaught TypeError: Cannot read property
  'replace' of undefined
      at __WLUtils.formatString (worklight.js:2008)
      at
  AbstractChallengeHandler.wl_directUpdateChallengeHandler.handleD
  irectUpdate (worklight.js:12311)
      at
  AbstractChallengeHandler.wl_directUpdateChallengeHandler.handleC
  hallenge(worklight.js:12235)
      at AbstractChallengeHandler.startChallengeHandling
  (worklight.js:9778)
      at executeChallenge (worklight.js:9684)
      at __WLClient.checkResponseForChallenges (worklight.js:9583)
      at klass.onWlFailure (worklight.js:3824)
      at bound (worklight.js:1023)
      at klass.respondToReadyState (worklight.js:1281)
      at klass.onStateChange (worklight.js:1203)
  Analysing the situation furthermore and found that the
  issue is related to worklight.js line 12311:
  var directUpdateMsg =
  WL.Utils.formatString(WL.ClientMessages.directUpdateNotification
  MessageKilobytes, downloadSizeInKB);
  This block is only triggered for updates with a size of less
  than 0.5MB.
  The ClientMessage directUpdateNotificationMessageKilobytes is
  not included in the message file:
  apps/transfers/common/js/platform/translation/wl-system-messages
  /nls/de/messages.js
  (event not in .../en/messages.js
  or
  ../translation/Messages.js).
  There is only a message directUpdateNotificationMessage defined.
  When comparing files with the files in the platform zip files
  for Anywhere Version 7.6.2 and 7.6.2.1 , you will notice that
  there is no definition for
  directUpdateNotificationMessageKilobytes in these files.
  The worklight.js parameter affects the update size. After
  adding this string to the files the directUpdate worked without
  issues.
  Since it is platform code which is affected the issue is not
  only related to the Transfers app. This  message is missing in
  ALL Apps.
  STEPS TO REPRODUCE:
  Perform a very small change done in Transfers app's app.xml.
  (i.e. change wording on some label).
  Build deploy changes
  Proceed to login to an Anywhere app
  Try to perform a Direct update of the Anywhere app
  Start the App it hangs on the initial white screen with the IBM
  Logo (before the login screen) and nothing happens.
  This looks like a product defect.
  STEPS TO REPLICATE:
  - Client has made a small change to his Transfer app, app.xml
  - Built & deployed apps
  - Launched the Anywhere Transfers app
  App hangs on IBM screen logo... no login screen presented.
  ENVIRONMENT:
  App Server       IBM WebSphere Application Server 8.5.5.3
  Server OS        Windows 6.3
  Server DB        DB2/NT64 10.5 (SQL10054)
  PRODUCT VERSION:
  IBM Maximo Anywhere 7.6.2.1 Build 20171116_181936-0600 DB Build
  V7621-02
  Tivoli's process automation engine 7.6.0.8 Build 20170512-0100
  DB Build V7608-63
  IBM TPAE Integration Framework 7.6.0.8 Build 20170510-2330 DB
  Build V7608-43
  TPAE OSLC Object Structure 7.6.2.1 Build 20171116_181923-0600
  DB Build V7621-05
  IBM Maximo Asset Management Work Centers 7.6.0.2 Build
  20170509-0906 DB Build V7602-57
  AFFECTED APPLICATION (for Maximo Only): N/A
  

Local fix

• Dev to provide fix
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * all                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * J04489 Anywhere APPs give BLANK SCREEN AND NO DIRECT UPDATE  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels