APAR status
Closed as program error.
Error description
Environment : App Server IBM WebSphere Application Server 8.5.5.4 Version Tivoli's process automation engine 7.6.0.7 Build 20170215-0100 DB Build V7607-14IBM TPAE Integration Framework 7.6.0.7 Build 20170130- 1250 DB Build V7607-03IBM Maximo for Service Providers 7.6.3.0 Build 20170221-2101 DB Build V7630-21IBM Maximo Asset Management Scheduler 7.6.4.0 Build 20170215-0100 DB Build V7640-53IBM Maximo Asset Management Work Centers 7.6.0.1 Build 20161104-1046 DB Build V7601- 41IBM Maximo Asset Management 7.6.0.7 Build 20170215-0100 DB Build V7604-01 Server OS Windows 6.3 Server DB DB2/NT64 10.5 (SQL10054) ACTION TAKEN : Problem Description : === It looks like Planning and Scheduling module has a problem with multisite. I will show you how to repeat the problem in Graphical Scheduling application but please double check if this king of problem doesn t exists in other applications like: Graphical Assignment, Graphical Assignment-Repair, Graphical Crew Management === Replication Steps: 1. Go Work Order Tracking (SP) application and create a new workorder in site BEDFORD 1.1 Work Order Details Tab Work Order: 1596 Class: WORKORDER Scheduled Start: 22.11.2017 19:28 Scheduled Finish: 23.11.2017 15:28 Duration: 5:00 1.2 Go to Plans Tab and add a new Labor Craft: CARP Skill Level: FIRSTCLASS Quantity: 1 Regular Hours: 5 Rate: 18,00 1.3. Change work order status to APPR. 1.4 Go To Actuals tab and add a new labor Labor: ADAMS Craft: CARP Skill Level: FIRSTCLASS Start Date: 23.11.2017 Regular Hours: 10 GL Debit Account: 6000-100-000 GL Credit Account: 6000-100-000 2. Go To Graphical Scheduling application and create New Schedule Type: WORK Start Dat e: 22.11.2015 0:00 End date: 11.10.2019 0:00 Rolling Project: Uncheck Calendar: DAY Shift: DAY Organization: EAGLENA 2.1 Add Work Queries Data Source: WORKORDER Query Name: TEST Where condition (please observe that in the sql condition we have wonum that was created): wonum = '1596' and (woclass = 'WORKORDER' or woclass = 'ACTIVITY') and (status = 'APPR' or status = 'INPRG') and historyflag = 0 and siteid = 'BEDFORD' and istask = 0 2.2 Go To Work Cost tab and press calculate cost. Check that the cost from work order that was created for BEDFORD side is there. 3 Go To Work Order Tracking (SP) application and create WO but this time for MCLEAN site. Double check that you have the same value in WONUM for both sites. (default insert site will be changed) 3.1 Work Order Details Tab Work Order: 1596 Class: WORKORDER Scheduled Start: 22.11.2016 19:28 Scheduled Finish: 23.11.2016 15:28 Duration: 5:00 Go to Plans Tab and add a new Labor Craft: CARP Skill Level: FIRSTCLASS Quantity: 1 Regular Hours: 5 Rate: 18,00 Line Cost: 90 3.2 Change work order status to APPR. 3.3 Go To Actuals tab and add a new labor Labor: ADAMS Craft: CARP Skill Level: FIRSTCLASS Start Date: 23.11.2016 Regular Hours: 10 GL Debit Account: 6000-100-000 GL Credit Account: 6000-100-000 4. Go To Graphical Scheduling that was created in step 4 and select Refresh Schedule option. 4.1 Go To Work Cost tab and press Calculate Cost button. You will see that cost from MCLEAN site was added and this is a bug according to the client. Exoectation : --- Expectation is that when you are working with BEDFORD site in Planning and Scheduling module then you shouldn't see data from other sites (for example from MCLEAN). --- We think that it should work this way because we added siteid attribute in sql query in where condition. --- (Scheduler, Service Providers and TPAE involved)
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * maximo scheduler users * **************************************************************** * PROBLEM DESCRIPTION: * * Actual COSTS ARE ADDED FOR DIFFERENT SITE IN SCHEDULER WHEN * * SERVICE * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
Fix has been made to fix....The fix for this APAR is contained in the following maintenance package: | release\fix pack\interim fix for Release 7.6.1.0 of Base Services
Temporary fix
Comments
APAR Information
APAR number
IJ03973
Reported component name
SERVICE PROVIDE
Reported component ID
5724R46SV
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-02-07
Closed date
2018-03-22
Last modified date
2018-03-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO SCHEDULE
Fixed component ID
5724R46SE
Applicable component levels
R760 PSY
UP
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Document Information
Modified date:
22 March 2018