IJ02856: REMARK DATE DOES NOT GET UPDATED WHEN REMARKS IS MODIFIED ON INCIDENT APPLICATION

APAR status

• Closed as program error.

Error description

• On Incident, when updating Remarks (on Failure Reporting tab),
  the Remark Date does not get updated. The Remark Date only gets
  updated automatically the first time user enters a Remark. When
  the user changes the Remarks, only the Remarks gets updated.
  The Remark date does not get updated. Users would have to enter
  the date manually to reflect the current date.
  On Workorder tracking application, the Remark Date will always
  be updated automatically every time the use modifies the
  remark.
  STEPS TO RECREATE:
  1. Open any existing incident ticket
  2. Click on Failure Reporting tab
  3. Enter a value in Remarks
  4. The Remark Date gets updated automatically
  5. Change the value in Remarks
  6. Value in Remarks gets updated, but Remark Date does not get
  updated. This is the issue reported in this case.
  Found in ICD 753/TPAE 7507. The problem is also reproducible on
  ICD 7603/TPAE 7608.
  In the FAILUREREMARK table where the values are stored, the
  Remarks value gets update everytime the users make changes, but
  the date does not get changed unless the users change it
  manually.
  NOTE:
  This APAR is created for case # TS000040891
  

Local fix

• Manually update the remarkdate everytime the remarks is modified
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * REMARK DATE DOES NOT GET UPDATED WHEN REMARKS IS MODIFIED ON *
  * INCIDENT APPLICATION                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Interim Fix for Release 7.6.1.0 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO SYSTEMS

• Fixed component ID

  5724R46AV

Applicable component levels

• R760 PSY

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