APAR status
Closed as program error.
Error description
PROBLEM: With system property mxe.db.UseSiteListInQuery set to 1, bad sql code generated when SystemOrgType = SystemSite. STEPS TO REPRODUCE: System property mxe.db.UseSiteListInQueryset to 0 - Add a result set to the Start Center that is based off WORKORDER - it will pass SQL similar to: select count(*) from ( select * from workorder where exists ((select siteid from siteauth a1,groupuser b1,maxgroup m1,applicationauth t1 where b1.userid = :L0 and b1.groupname=a1.groupname and b1.groupname=m1.groupname and m1.indep endent = :L1 and a1.groupname = t1.groupname and t1.app = :L2 and ... or (jobplan.siteid is null and jobplan.orgid is null)) left outer join asset on workorder.assetnum = asset.asse tnum and workorder.siteid = asset.siteid left outer join locations on workorder.location = locations.location and workorder.siteid = locations.siteid left outer join ci on workorder.cinum = ci.cinum left outer join failureremark as f on workorder.wonum = f.wonum and workorder.siteid = f.siteid where ( When mxe.db.UseSiteListInQueryis set to 1: Open a SR - try to close the SR when you don't have Authorize Group for All sites - the following SQL will be passed: [9/27/17 19:01:36:538 UTC] 000013c3 SystemOut O 27 Sep 2017 19:01:36:416 [ERROR] [maximo_ui3] [] BMXAA6714E - The data for the next reco rd in the mboset could not be retrieved for the SQL query select * from pmsccr where (pmsccrnum= '') and (((orgid is null and siteid is nul l com.ibm.db2.jcc.am.SqlSyntaxErrorException: An unexpected token "'CHAD4'" was found following "is null) or exists (". Expected tokens may include: "<values>".. SQLCODE=-104, SQLSTATE=42601, DRIVER=4.11.69 at com.ibm.db2.jcc.am.jn.executeQuery(jn.java:658) at psdi.mbo.MboSet.getNextRecordData(MboSet.java:3186) at psdi.mbo.MboSet.fetchMbosActual(MboSet.java:2798) at psdi.mbo.MboSet.fetchMbos(MboSet.java:2755) at psdi.mbo.MboSet.getMbo(MboSet.java:2002) at psdi.mbo.MboSet.isEmpty(MboSet.java:4264) at com.ibm.ism.pmsc.cr.SRStatusChangeListener.eventAction(SRStatusC hangeLis tener.java:137) at psdi.server.event.EventTopic$Subscription.eventAction(EventTopic .java:72 3) at psdi.server.event.EventTopic.eventAction(EventTopic.java:291) at psdi.server.event.EventTopicTree.genericSubsAction(EventTopicTre e.java:1 422) at psdi.server.event.EventTopicTree.eventAction(EventTopicTree.java :730) at psdi.mbo.StatefulMbo.fireEvent(StatefulMbo.java:808) CURRENT ERRONEOUS RESULT: Maximo generated sql has errors. EXPECTED RESULT: Maximo generated sql will not have errors. ADDITIONAL INFO: It appears to be caused by SiteOrgRestriction class. This problem is specific to SITEORGTYPE= SYSTEMSITE. ENVIRONMENT (SYSTEM INFO): Rational Team Concert and Rational ClearQuest Integration for IBM Control Desk 7.6.0.0202 Build BUILD DB Build V7511-00 Survey Management for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7511-01 Service Desk Classification Content for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7511-00 TPAE OSLC Object Structure 7.6.1.0 Build 20160907_132614-0500 DB Build V7610-15 Quick Configuration for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7511-00 IBM Maximo for Service Providers 7.6.0.0 Build 20141125-1930 DB Build V7600-05 Screen Capturer for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7530-00 IBM Maximo Anywhere 7.6.1.0 Build 20160907_132639-0500 DB Build V7610-10 Asset Management for IBM Control Desk 7.6.0.0202 Build 201507210026 DB Build V7600-06 Instant Messaging Integration for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7200-02 Service Desk for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7600-02 Incident Management for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7530-02 IBM Maximo Asset Management 7.6.0.1 Build 20150611-1135 DB Build V7601-01 Service Catalog for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7600-05 SLA Hold for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7530-01 Self Service Center for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7520-01 Tivoli's process automation engine 7.6.0.1 Build 20150611-1135 DB Build V7601-65 Service Portal for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7540-25 IBM TPAE Integration Framework 7.6.0.1 Build 20150610-1800 DB Build V7601-07 IBM Endpoint Manager Integration Enablement 7.6.0.0202 Build 201507210000 DB Build V7530-09 Service Desk Integration MEA for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7530-00 Configuration Items CMS LIC for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7511-00 Service Desk Everyplace for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7510-03 Release management for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7600-01 Configuration management for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7530-02 SmartCloud Provisioning and SmartCloud Orchestration Integration 7.6.0.0202 Build 201507210000 DB Build V7511-04 Service Request Management for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7600-01 Solution for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7520-02 IBM Maximo Mobile 7.5.1.0-20160219-1431 Build 20130603-1027 DB Build V7510-05 HFDB Build HF7510-05 User interface widgets for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7600-02 Data Integration and Context Menu Service Configuration 7.5.0.0 Build 20090911D2 DB Build V7117-07 Change management for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7540-03 Common process components for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7600-03 IBM Endpoint Manager Integration Configuration 7.6.0.0202 Build 201507210000 DB Build V7530-11 Search for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7530-01 Instant Messaging for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7530-00 Configuration items for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7600-01 Advanced Workflow Components for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7600-01 OSLC Support for IBM Control Desk 7.6.0.0202 Build 201507210026M DB Build V750-06 TPM Integration Module for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7510-01 IBM Tivoli Integration Composer for IBM Control Desk 7.6.0.0202 Build 201507210026 DB Build V7560-01 Problem Management for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7540-01 Live Chat for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7530-01 Tivoli Remote Diagnostics for IBM Control Desk 7.6.0.0202 Build 201507210000 DB Build V7511-00 DB2/LINUXX8664 10.5 (SQL10055)
Local fix
na
Problem summary
**************************************************************** * USERS AFFECTED: * * All users * **************************************************************** * PROBLEM DESCRIPTION: * * When the system property 'mxe.db.UseSiteListInQuery' is set * * to 1 or 2, under certain circumstances, invalid SQL may be * * generated against an object with siteorgtype of SYSTEMSITE. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is included in the following package: | Release 7.6.1.0 of Base Services.
Temporary fix
Comments
APAR Information
APAR number
IJ02788
Reported component name
SYSTEM CONFIG
Reported component ID
5724R46S1
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-12-20
Closed date
2018-01-17
Last modified date
2018-01-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SYSTEM CONFIG
Fixed component ID
5724R46S1
Applicable component levels
R760 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
17 January 2018