Troubleshooting
Problem
When running an IBM Rational ClearQuest VBA script from Microsoft Excel, Excel crashes.
Symptom
The faulting module path is:
...IBM\RationalSDLC\common\ibmratl_lic.dll
The log on msinfo32 will show a message like this:
Application Error Faulting application name: EXCEL.EXE, version: 14.0.7109.5000, time stamp: 0x522a4031
Faulting module name: ibmratl_lic.dll, version: 0.0.0.0
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"API","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.2;7.1.2.1;7.1.2.2;7.1.2.3;7.1.2.4;7.1.2.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21655133