Troubleshooting
Problem
Windows 2008 R2 system restored using ASR-based recovery using Windows Preinstallation Environment (WinPE). The ASR restore fails.
Symptom
The are no errors during the backup operation. The following errors are logged during the ASR restore operation :
ANS5250E An unexpected error was encountered.
TSM function name : InitializeForRestore()
TSM function : 'InitializeForRestore() failed with error code . -2147212542'
TSM return code : -2147212542
TSM file : asrutil.cpp (1523)
ANS1459E VSS Automated System Recovery (ASR) failed.
Cause
Unsupported configuration
Diagnosing The Problem
- Verify the level of the Tivoli Storage Manager client. It must be at minimum 6.2.2.0 level for both the backup and restore operations.
- Verify that the backup completed without errors
- Verify that the "TESTFLAG SKIPVSSASR" option is not specified in the client option file (dsm.opt) or specified as a command parameter with "-TESTFLAG=SKIPVSSASR"
- Verify whether the Windows 2008 R2 machine firmware interface is based on Extensible Firmware Interface (EFI) rather than Basic Input/Output System (BIOS).
Resolving The Problem
In this case, the Windows machine was based on EFI, which is an unsupported environment with Tivoli Storage Manager V6.x clients.
Related Information
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Document Information
Modified date:
17 June 2018
UID
swg21654980